E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below
are examples of e-mails you might receive:
Your order has been received. This
e-mail confirms that we have received your order. It includes your order
number. Keep this e-mail for your records.
Advance Sales Notice. This e-mail
informs you that an item from your order is not available for immediate
shipment and will ship when it is available. Your credit card is charged
when the item is shipped.
Your order has shipped. This e-mail
confirms that your order or part of your order has shipped. You may
receive multiple e-mails depending on the items you selected. The arrival
time of your order depends on the shipping method selected and your
Important notice about your order.
There are a few reasons why you would receive this e-mail, including:
difficulty in processing your order, inability to ship to the address
provided, duplicate order, cancellation of order. Should you receive a
notice like this, please call a Customer Service Specialist immediately so the problem can be addressed.
Check the status of your most recent orders by
visiting our Order Tracking page. This is the easiest and fastest way to get
the most current information regarding your
When you click on
Order Tracking, you will be
prompted to log in with your e-mail address and password. An order summary
page will provide you with detailed information about your current order or
past orders. After your order is shipped, your tracking number, if
available, will be displayed. Depending on the shipping company, you can
click on the tracking number to view the delivery status of your order. A
shipping company may not have the ability to track a number for up to 24
Occasionally, orders or parts of an order are cancelled by our system for
various reasons. Some reasons are:
- Item(s) not available or discontinued.
- Difficulty in processing your payment
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
- Cancelled due to error or omission in
the description, pricing, and or typographical errors
If your order is cancelled by us, you will
receive an important notice regarding your order via e-mail which will
explain the reason for the cancellation. You will not be billed for any
cancelled items. If you are interested in alternative products, please
contact a Customer Service Specialist by e-mail
for a recommendation.
Canceling your order
If for any reason, you need to cancel your current order, you will need to
contact Customer Service within 24 hrs of placing your order.
If the product has already shipped, you will need to arrange for a return.
If the product has not shipped, you may make the cancellation. In some
cases, there will be a restocking fee. No other form of cancellation will