E-mails About Your Order
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

• Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
   
• Advance Sales Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the item is shipped.
   
• Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected. The arrival time of your order depends on the shipping method selected and your shipping location.
   
• Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist immediately so the problem can be addressed.

Order Status
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information regarding your orders.

When you click on Order Tracking, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping company, you can click on the tracking number to view the delivery status of your order. A shipping company may not have the ability to track a number for up to 24 business hours.

Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) not available or discontinued.
• Difficulty in processing your payment information.
• Cannot ship to address provided.
• Duplicate order was placed.
• Cancelled due to a customer request.
• Cancelled due to error or omission in the description, pricing, and or typographical errors

If your order is cancelled by us, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation.

Canceling your order
If for any reason, you need to cancel your current order, you will need to contact Customer Service within 24 hrs of placing your order. If the product has already shipped, you will need to arrange for a return. If the product has not shipped, you may make the cancellation. In some cases, there will be a restocking fee. No other form of cancellation will be accepted.