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Free Shipping
Enjoy FREE SHIPPING on your laminate
flooring purchase of $700 or more. Free shipping Offer is valid for orders
shipped within the 48 contiguous states.
For Canada, Hawaii and Alaska shipping rates, please contact us.
Offer may not be combined with any other
coupon or discount. Offer is not valid on previous orders.
Free shipping and discounted shipping
rates do not apply to "moldings only" orders and/or "accessories only" orders.
Shipping
Advantage
Like most other internet based flooring stores WE HAVE OUR OWN warehouse
/distribution facility also. This enables us to shrink wrap and package
every shipment that goes through our distribution center with great accuracy.
Most orders are processed by our warehouse(s) within 3 to 5 business days
after the order has been received. On average, you should expect to
receive you shipment within 1 to 3 weeks. Free shipping and discounted
shipping rate do not apply to Alaska, Hawaii and Canada. For
shipping quotes to Alaska, Hawaii and Canada, please contact us.
Due to the weak economy more of our suppliers
have cut way back on their inventory, therefore more material needs to be
transferred in from the manufacturer thereby causing some added delays.
Shipping Methods and Costs
Depending on the item(s) you purchase on FloorOne.com and the location to
which the item(s) will be delivered, different shipping methods will be
used. Each shipping method has its own restrictions and charges that will
be applied to your order. Your total shipping charges will be automatically
computed during checkout prior to the completion of your order.
Shipping costs for orders placed on this
site are based on the weight of the total order and the zip code is being
shipped to. An order containing multiple item(s) typically receives a volume-shipping
discount and therefore your total shipping and handling cost may be lower
than the sum of individual ship charges appearing in your cart. You will
be provided with the total shipping cost for your order during Checkout.
Packaging: Flooring,
underlayment and other items such as glue, floor cleaner, sealants, etc.
are shipped to you on a pallet. Pallets are all wrapped with heavy
padding such as carpeting, then shrink wrapped and strapped.
All moldings are shipped to you inside
a 101" tube.
ALL DELIVERIES
ARE CURBSIDE: via contracted freight carriers -- your shipment
will be delivered to the curb at the end of your driveway.
- Delivery agents will not individually
move cartons of product or deliver directly into your home.
- This service does not include removal
of items from freight company's truck.
- If you live down a road or driveway
that the delivery truck cannot access without causing damage to the
truck or the road/driveway, freight company will be unable to complete
delivery.
FloorOne will make every effort to ship
your order in a timely manner. However, FloorOne will not be liable
to the consignee or their agents for any and all direct or incidental damages
or costs claimed resulting from delays in shipping the product.
LiftGate
Service: hydraulic lifting or lowering devices are used
to accomplish pick up and/or delivery of goods to or from freight company's
vehicle. Lift gate service lowers freight item from the truck to the curb
only. Service will be rendered at such locations as are safe and accessible
to the vehicle. It is recommended that you select Lift Gate Service
delivery for orders of 20 or more boxes of flooring.
 PLEASE
NOTE: Standard
Lift Gate Service fee is $29.00 If a Lift Gate Service is
requested AFTER the shipment has left our warehouse, a fee of $100
will be charged for this service.
Saturday
or Holiday Delivery: Additional charges apply for this
service and may not be available in all areas. Please contact us for information.
Inside
Delivery (your shipment will be placed inside your garage):
Additional charges apply for this service. Please contact us
for information.
change
in shipping address after shipment has left our warehouse (Reconsignement
or Diversion): Additional charges will be applied to shipments
that are subject to the following definitions - Consignee name change or
a change in the place of delivery.
Storage:
Freight held in freight company's possession by reason of an act or an omission
of the consignee and through no fault of the freight company will be considered
stored immediately and subject to "storage charges."
Standard
Ground (such as fed-Ex or UPs):
Accessories may be shipped to the 48 contiguous United States
via Standard Ground service. You can expect your order to arrive within
5-15 full business days. Business days are Monday-Friday, excluding federal
holidays within the United States.
Standard
Freight Delivery, normally 1 to 3 weeks (such as freight company):
Flooring will be shipped via ground freight transportation (freight trucking
company). On average you should receive your order within 1 to 3 weeks.
THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. If you need
to expedite your order, please contact us for a shipping quote.
- After receiving your shipment notification email, you need to contact
the freight company to schedule a delivery date and time window.
- The item(s) will be delivered to your designated shipping address.
- Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday
through Friday. Typically, there will be a minimum of a 4 hour
timeframe for the delivery.
- You, the customer, will be responsible for making yourself available
for taking the delivery and inspecting the product at the time of delivery.
A signature is required for all deliveries.
- Prior to signing for it, you should verify count and ensure that
product is free from damages.
- If you authorize the product to be delivered in your (the customer)
absence or without your (the customer) inspection, you automatically
represent that the product is received in good condition and will void
all rights to returns and claims.
- Your package is likely to be heavy and large; therefore, we recommend
that you have someone with you to help unload the item from the truck
and carry it inside.
- The freight delivery company is not responsible for unloading the
item from the truck or carrying the item into the building.
- It is also your responsibility to ensure that delivered product
is not exposed to potential damage, including but not limited to water,
ice, snow etc. Any signed for product that later exhibits damage can
not be returned.
- You will be responsible for any additional costs associated with
unusual or incomplete deliveries, such as deliveries after during non
business hours and required re-delivery due to non-present customer
or late delivery revision, changes in delivery address, etc.
UPON DELIVERY
DO NOT REFUSE A SHIPMENT
CALL FloorOne.com
Please inspect merchandise carefully as to contents and
conditions upon receipt. All damages, shortages & untendered
services MUST BE noted on the driver's delivery receipt before
the driver leaves.
- Verify Count
- Inspect Flooring & Other Installation Material
- Inspect Contents of Tube(s) of Moldings
- Lift Gate Service & Inside Delivery
- Whether damage is visible or not, the customer must
check the small print and delete any reference to goods
being received in good condition (or any similar language
expressing the same) and upon signing always note that the
“goods have been delivered unchecked.
- If notations are NOT made, FloorOne is unable
to replace the damaged product or issue a refund.
No Claims will be allowed without such notes being made.
- In case of damaged goods, you must save any damaged
material, including all packaging & have them available
for pickup. All claims for damaged or missing items
must be reported to FloorOne.com immediately. Contact Customer
Service
- If you submit a claim for damaged material and
do not have the damaged material for us to pick up, you
will be billed for the replacement material and the freight
to get it to you. If you refuse an order, you will
be charged the actual original freight cost, the return
freight cost and any restocking fees that might apply, which
usually range from 10% to 25% of the order.
FloorOne.com will make every reasonable
effort to replace the damaged or missing items provided it was
noted on the paperwork you signed at the time you received the
order.
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Alaska, Hawaii and Canada
For shipping quotes to Alaska, Hawaii and Canada, please contact us.
P.O. Boxes
We do not ship material to P. O. Box addresses.
APO/FPO military addresses:
We do not ship to APO/FPO military addresses.
When you place an order, you acknowledge that you have
read the above the terms and conditions and agree to the terms. The
purchase/invoice is considered a binding contract.
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