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Shipping
Advantage
Like most other internet based flooring stores WE HAVE OUR OWN warehouse/distribution
facility also. This enables us to shrink wrap and package every shipment
that goes through our distribution center with great accuracy.
Most orders are processed by our warehouse(s) within 1 to 3 business days
after the order has been received. On average, you should expect to
receive you shipment within 7 to 10 business days. The
super saver shipping rates do not apply to Alaska, Hawaii and Canada. For shipping quotes to
Alaska, Hawaii
and Canada, please call us at (800) 637-6001 or (805) 520-8225.
Shipping Methods and Costs
Depending on the item(s) you purchase on FloorOne.com and the location to
which the item(s) will be delivered, different shipping methods will be
used. Each shipping method has its own restrictions and charges that will
be applied to your order.
Shipping costs are dependent on the item(s) in your order. Your total shipping
charges will be automatically computed during checkout prior to the completion
of your order. Free shipping and discounted shipping rates do not apply
to "moldings only" orders and/or "accessories only" orders.
Shipping costs for orders placed on this site are based on the weight of
the total order and the zip code is being shipped to. An order containing
multiple item(s) typically receives a volume-shipping discount and therefore
your total shipping and handling cost may be lower than the sum of individual
ship charges appearing in your cart. You will be provided with the total
shipping cost for your order during Checkout.
Packaging: Flooring,
underlayment and other items such as glue, floor cleaner, sealants, etc.
are shipped to you on a pallet. Pallets are all wrapped with heavy
padding such as carpeting, then shrink wrapped and strapped.
All moldings are shipped to you inside
a 92" - 98" tube.
CURBSIDE DELIVERY: provides
delivery of your item(s) to the curb at the end of your driveway. This service
does not include removal of items from freight company's truck. Please
note, if you live down a road or driveway that the delivery truck cannot
access without causing damage to the truck or the road/driveway, freight
company will be unable to complete delivery.
Lift Gate Service:
hydraulic lifting or lowering devices are used to accomplish pick up or
delivery of goods to or from carrier's vehicle. Lift gate service lowers
freight item from the truck to the curb only. Service will be rendered at
such locations as are safe and accessible to the vehicle. It is recommended
that you select Lift Gate Service delivery for orders of 30 or more boxes
of flooring.
 PLEASE
NOTE: Standard
Lift Gate Service fee is $29.00 If a Lift Gate Service
is requested AFTER the shipment has left our warehouse,
a fee of $100 will be charged for this service.
Saturday or Holiday Delivery:
Additional charges apply for this service. Please contact us at 800-637-6001
for information.
Inside Delivery (your shipment
will be placed inside your garage): Additional charges apply
for this service. Please contact us at 800-637-6001 for information.
Reconsignement or Diversion
(change in shipping address after shipment has left our warehouse):
Additional charges will be applied to shipments that are subject to the
following definitions - Consignee name change or a change in the place of
delivery.
Storage: Freight
held in freight company's possession by reason of an act or an omission
of the consignee and through no fault of the freight company will be considered
stored immediately and subject to "storage charges."
Standard Ground, normally
3-8 business days (such as fed-Ex or UPs)
Accessories may be shipped to the 48 contiguous United States
via Standard Ground service. You can expect your order to arrive within
3-8 full business days. Business days are Monday-Friday, excluding federal
holidays within the United States.
Standard Freight Delivery, normally
7 -10 business days (such as freight company)
Heavy or odd shaped item(s) must be shipped alone via ground freight (freight
trucking company). Usually, oversized item(s) arrive within 7 to 10 full
business days after leaving the warehouse. Most shipments leave the warehouse
within 2 to 3 full business days. We cannot offer expedited shipping for
oversized item(s). The freight trucking company is not responsible for unloading
the item(s) from the truck or carrying the item(s) into the building. Your
item is likely to be heavy and large; therefore, we recommend that you have
someone with you to help you unload the item and bring it inside.
- You need to contact the freight company, after receiving your shipment
notification email, to schedule a delivery date and time window.
- Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday
through Friday. Typically, there will be a minimum of a four-hour
timeframe for the delivery and an adult must be available to accept,
inspect, and sign-for the delivery. A signature is required for
all deliveries.
- The item will be delivered to your
designated shipping address. The freight delivery company is not responsible
for unloading the item from the truck or carrying the item into the
building.
- Your package is likely to be heavy
and large; therefore, we recommend that you have someone with you to
help unload the item from the truck and carry it inside.
- The total charge does not include
lift gate service, inside delivery, removal of cartons.
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Upon Delivery :
(DO NOT REFUSE A SHIPMENT NO
MATTER WHAT THE DRIVER TELLS YOU EVEN IF IT IS DAMAGED!!
CALL US!!)
Please inspect merchandise
carefully as to contents and conditions upon receipt. In the
event a package arrives damaged, it is the responsibility of
the customer to note all damages on driver's delivery receipt before
the driver leaves. If notations are not made, then customer
must contact the carrier to inspect the package to assure full
refund/replacement. All packaging must be retained until the
problem has been resolved. All claims for damaged or missing
items must be reported to FloorOne.com immediately. Contact
Customer Service at 1-800-637-6001
- Liftgate Service. If you have requested
liftgate service with your order, you must make sure that
it is provided to you by the carrier. In the event
that they do not provide it as you requested, please note
that on the delivery receipt with the driver and notify
us.
- Verify Count. Make sure you are receiving as
many cartons as are listed on the delivery. If any shortage
is discovered, note exactly how many cartons are short on
the carrier's delivery receipt and have the driver note
the shortage on your copy.
- Carefully Examine Each Carton and Tube for Damages.
If damage is visible, note this fact on the delivery receipt
and have the driver clearly note that fact on your copy.
If the carton has the appearance that contents inside may
possibly be damaged, insist that it be opened right at that
time, and both you and the driver should make joint inspection
of the contents. Any concealed damage discovered should
likewise be noted on the delivery receipt and on your copy.
Be sure to retain your copy.
- Carefully unpack and inspect all merchandise,
taking care not to damage the manufacturer's packaging.
Please also look thoroughly in the foam or paper that may
be protecting the contents of the package. Do not throw
away any of the packaging materials, such as boxes, instructions,
inserts, bags, etc., until you are sure you want to keep
the merchandise.
- Do not let the driver leave until you have thoroughly
inspected the order. If there is any damaged material,
or missing material, it MUST be noted on the delivery receipt
in order for us to issue replacement material to you.
If damages and/or shortages are NOT noted on the delivery
receipt, FloorOne cannot be held responsible for any damages
or shortages.
- FloorOne.com will make every reasonable effort to
replace the damaged or missing items provided it was noted
on the paperwork you signed at the time you received the
order. No Claims will be allowed without such
notes being made. You Must save any damaged material
and have it available for pickup. If you submit a
claim for damaged material and do not have the damaged material
for us to pick up, you will be billed for the replacement
material and the freight to get it to you. If you
refuse an order, you will be charged the actual original
freight cost, the return freight cost and any restocking
fees that might apply, which usually range from 10% to 25%
of the order.
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Alaska, Hawaii and Canada
For shipping quotes to Alaska, Hawaii and Canada, please call us.
P.O. Boxes
We do not ship material to P. O. Box addresses.
APO/FPO military addresses:
We do not ship to APO/FPO military addresses.
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